Delivery Policy
We're happy to offer the following delivery options:
| Service | Cost | Delivery Timeframe |
| Standard Delivery | RM25 under RM80* |
Klang Valley (Kuala Lumpur, Selangor, and Putrajaya) – 1-3 business days
Rest of West Malaysia – 2-4 business day
|
| Free for Order RM80 and above* |
*Limited time only: RM80 shipping threshold.
We do have some terms and conditions for delivery though!
- Delivery times in the table above are based on orders placed before 12pm MYT.
- Next business day delivery in Klang Valley is not available during weekends, sale events, holidays, or in the event of severe weather.
- Delivery fees apply if your minimum purchase falls below RM80 after discounts are applied.
- Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
- Delivery is only available on weekdays (excluding Malaysia Public Holidays).
Return & Exchange Policy
How do I return an online purchase?
Please contact our Customer Service Team at itskommunity@gmail.com and include the following details in your email:
- Order number
- Name of the item
- Reason for return
- Item photo
|
Return Reason |
Refund |
Credit/Gift Card |
|
My Item arrived Damaged/Faulty |
YES |
YES |
|
I’ve tried the product and have changed my mind |
NO |
NO |
|
My product is unused but I’ve changed my mind |
NO |
YES |
|
I have received the wrong item |
YES |
YES |
|
I’ve tried the product and experienced an allergic reaction |
YES |
YES |
|
One of the items I ordered was missing |
YES |
YES |
|
I would like to return my item, but I do not have any proof of purchase* |
NO |
NO |
What is the return and exchange policy?
All returns and exchanges due to change of mind are subject to a 14-day return and exchange policy upon receipt of order, subject to the following terms and conditions:
-
Item must be in its original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
-
Items purchased as part of a set or a multi-item pack must be returned as a whole set.
-
This return policy does not apply to items which have been stated as non-exchangeable or non-returnable.
-
Shipping costs associated with the return of the product will not be covered by Kommunity.
-
Your rights under any applicable consumer law are additional to and not affected by Kommunity's return and exchange policy above.
Due to hygiene and safety reasons, we do not accept returns for:
• Broken seal or used cosmetic products
• Products not in their original condition/packaging
• Change of mind (for opened cosmetics)
• Damaged or defective upon delivery (e.g., broken packaging, leaking product)
• Incorrect items shipped (wrong product or quantity)
Met all the requirements?
Please contact our Customer Service Team at itskommunity@gmail.com.
In your email, use 'Returns / Exchanges' as the subject line, and include your order number and the name of the item(s) you wish to return.
